FAQ
CUBE Replacement Process
Are you having problems with your CUBE hardware? Want to know your options for resolving the issue? We’re here to help! Your options depend on whether you are a Hardware-as-a-Service (HaaS) customer or if you own the hardware outright: Option 1: HaaS ...
Virtual CUBE players
With the advent of cloud-hosted phone systems over the past 10 years, the requirement for a physical device attached to a phone system is much less. However, the need to manage custom On-Hold content, create new content, schedule content to play at ...
Why Am I Being Billed for this CUBE or player?
The billing is automatically created from any CUBEs that have content linked to them. The billing system scans for any CUBEs that have content linked to them on or around the middle of the month, generates the invoice on Net21 terms. Invoices are ...
LineIn function
The CUBE can be configured to play external audio through the CUBE, with the ability to fade out that content whenever messages are assigned to play. This would be useful if you are using a separate music source, rather than the Channels that are ...
How do I load a CUBE via USB?
How do I load content locally to the CUBE via USB drive? MOH only To use the CUBE as a USB-loaded device for MOH, follow these steps: Format a USB drive as Fat32 (or delete all existing files and folders from the drive) Copy your audio files to the ...
CUBE MOH Quickstart Guide
Welcome to CUBE! This Quickstart guide will help you get started using your CUBE and the CUBE CMS. To login: Go to cubemc.net. Login with: your email address Password: your password has been sent to you from CUBE, or you can request a password reset ...