Why Am I Being Billed for this CUBE or player?

Why Am I Being Billed for this CUBE or player?

The billing is automatically created from any CUBEs that have content linked to them. The billing system scans for any CUBEs that have content linked to them on or around the middle of the month, generates the invoice on Net21 terms. Invoices are emailed to the specified billing contact email address. Payment options include manual credit card or manual pay-by-check (click the link in the invoice email), automatic credit card, or ACH (login to our billing portal to setup). 

To remove CUBE's from future billing, simply unlink any Schedules/Playlists from any CUBEs that are no longer in use. Keep in mind that depending on what date you unlink content, those CUBEs could still show up on one more invoice. 

    • Related Articles

    • CUBE Installation Guide

      CUBE Installation Guide GENERAL INFO Do not attempt to open or to disassemble the chassis (enclosure) of the CUBE. Please contact your dealer for service from a qualified technician. Do not install the CUBE in a location where it is exposed to: ...
    • Virtual CUBE players

      With the advent of cloud-hosted phone systems over the past 10 years, the requirement for a physical device attached to a phone system is much less. However, the need to manage custom On-Hold content, create new content, schedule content to play at ...
    • Removing Premier Players from billing

      To remove a Premier player from billing, simply unlink content from the player.  Keep in mind that this will not prevent the existing content from playing on the player. To accomplish this, you would need to link Silence (or some other customer ...
    • CUBE CMS Onboarding Video

      Please view our Onboarding video for how to use the CUBE CMS platform!
    • CUBE MOH Quickstart Guide

      Welcome to CUBE! This Quickstart guide will help you get started using your CUBE and the CUBE CMS. To login: Go to cubemc.net. Login with: your email address Password: your password has been sent to you from CUBE, or you can request a password reset ...