Network Diagnostics via USB
To view the current network diagnostics from a CUBE:
- Unzip the attached USB Diagnostic Tools folder
- Copy "Manifest.xls" and "netdiag.txt" onto the root of a USB drive
- Insert USB drive into CUBE
- Wait about 1-2 minutes
- Remove USB drive, and insert drive into computer
- Open netdiag.txt to view network diagnostics, or send file to email@example.com for review
To have the CUBE speak the network settings from the audio output (which can be heard via headphones, the phone system's On-Hold feature, or speakers if they are connected), include the "netspeak.txt" file on the USB drive.
Network Troubleshooting via techmenu
If the CUBE is physically connected properly, but is not showing connecting in the Cubemc.net interface, you can connect a VGA monitor and USB keyboard to the CUBE to troubleshoot. You can also use this method to manually set an IP address, gateway, ...
If your CUBE is experiencing a playback or connection issue, here are the initial troubleshooting steps you need to complete before contacting Support: Power must be plugged in. Is the blue light on the from the CUBE on? Is the power cord ...
How do I load a CUBE via USB?
How do I load content locally to the CUBE via USB drive? MOH only To use the CUBE as a USB-loaded device for MOH, follow these steps: Format a USB drive as Fat32 (or delete all existing files and folders from the drive) Copy your audio files to the ...
Set a Static IP address via techmenu
Setting a static IP address via techmenu To set a static IP address on the CUBE using the techmenu, follow these steps: Connect a VGA screen to the VGA connection, and attach a USB keyboard to any USB port. Once you have a screen and keyboard ...
Can the CUBE connect to a Wifi network?
For connecting a CUBE to a wifi connection, we would recommend that they use an ethernet bridge for this, which is much more reliable than a USB wifi dongle. Some examples of these are: Vonets VAR11N - http://en.vonets.es/products/VAR11N/ Vonets ...