Network Diagnostics via USB

Network Diagnostics via USB


To view the current network diagnostics from a CUBE: 

  • Unzip the attached USB Diagnostic Tools folder
  • Copy "Manifest.xls" and "netdiag.txt" onto the root of a USB drive
  • Insert USB drive into CUBE
  • Wait about 1-2 minutes
  • Remove USB drive, and insert drive into computer
  • Open netdiag.txt to view network diagnostics, or send file to support@cubemc.com for review

Netspeak.txt

To have the CUBE speak the network settings from the audio output (which can be heard via headphones, the phone system's On-Hold feature, or speakers if they are connected), include the "netspeak.txt" file on the USB drive. 




    • Related Articles

    • Network Troubleshooting via techmenu

      If the CUBE is physically connected properly, but is not showing connecting in the Cubemc.net interface, you can connect a VGA monitor and USB keyboard to the CUBE to troubleshoot. You can also use this method to manually set an IP address, gateway, ...

    • Basic Troubleshooting

      If your CUBE is experiencing a playback or connection issue, here are the initial troubleshooting steps you need to complete before contacting Support:  Power must be plugged in.  Is the blue light on the from the CUBE on?  Is the power cord ...

    • Updating Network Settings via USB

      If you are unable to set the network settings via CUBE's techmenu, you can follow these steps to configure the network using a USB drive. Needed Tools USB drive Note that this drive should be formatted as FAT, with Master Boot Record (MBR) as the ...

    • How do I load a CUBE via USB?

      How do I load content locally to the CUBE via USB drive? MOH only To use the CUBE as a USB-loaded device for MOH, follow these steps:  Format a USB drive as Fat32 (or delete all existing files and folders from the drive) Copy your audio files to the ...

    • Adjusting the volume using a USB keyboard

      Setting Master Output Volume The master volume of audio playback can be changed by temporarily plugging in a standard USB keyboard, and using the top two rows of keys (1 through 0, and Q through P). The row of keys 1 through 0 controls the Channel 1 ...