CUBE Support | Knowledge Base

Recent Articles
CUBE Replacement Process
Are you having problems with your CUBE hardware? Want to know your options for resolving the issue? We’re here to help! Your options depend on whether you are a Hardware-as-a-Service (HaaS) customer or if you own the hardware outright: Option 1: HaaS ...
Basic Troubleshooting
If your CUBE is experiencing a playback or connection issue, here are some initial troubleshooting steps you should complete before contacting our Support team: 1. The CUBE must be powered - Is the blue light on the front of the CUBE on? - Is the ...
Virtual CUBE players
With the advent of cloud-hosted phone systems over the past 10 years, the requirement for a physical device attached to a phone system is much less. However, the need to manage custom On-Hold content, create new content, schedule content to play at ...
CUBE CMS Onboarding Video
Please view our Onboarding video for how to use the CUBE CMS platform!
Updating Network Settings via USB
If you are unable to set the network settings via CUBE's techmenu, you can follow these steps to configure the network using a USB drive. Needed Tools USB drive Note that this drive should be formatted as FAT, with Master Boot Record (MBR) as the ...

Popular Articles
Using the WebUI app
WebUI is an app that is installed on the CUBE to allow local control of the CUBE for skipping tracks, blocking tracks and artists, and changing "channels" (based on the channels you make available to the location) Troubleshooting: I'm unable to ...
Can I change the CUBE Version?
Providers can change CUBE Version at anytime. To do so: Simply go to a Unit Click on Edit 3. Select the desired Version in the Version drop down. (If this drop-down is not yet available for you, please contact support@cubemc.com to request ...
CUBE IT Fact Sheet
The CUBE appears no different than a user accessing a web page The CUBE only makes outbound network requests, checking periodically for programming and firmware updates. Virus- and malware-proof No apps other than CUBE firmware are executable in the ...
CUBE MOH Quickstart Guide
Welcome to CUBE! This Quickstart guide will help you get started using your CUBE and the CUBE CMS. To login: Go to cubemc.net. Login with: your email address Password: your password has been sent to you from CUBE, or you can request a password reset ...
Replacing an SD card
The SD card in a CUBE can be replaced if the card is determined to have failed. You need to be aware of these things before replacing an SD card: The CUBE uses a special industrial-designed SD card. These are only available directly from CUBE. Do not ...

Knowledge Base